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Terms & Conditions

Welcome to the ANDRO GAMES (together with its sub-domains, Content, Marks and Services, the "Site"). Please read the following Terms of Use ("Terms") carefully before using this Site so that you are aware of your legal rights and obligations with respect to ANDROGAMESINFOTECH .com ("ANDRO GAMES INFOTECH", "we", "our" or "us").

1. Background.

1.1. The TAXAAL is an associated brand of ANDRO GAMES INFOTECH , which is officially regulated by the ANDRO GAMES INFOTECH (Udyog Aadhar No RJ01D0013534--, date of issue OCT/2018). 1.2. The Site (i) provides information about leading worldwide official PREDICTIONS (each a PREDICTIONS ") that are provided by independent the Online Prediction Gaming Software "), (ii) enables registered Site users ("Users") to purchase Coins for specific and separate PREDICTION (each a " prediction game ") by means of the Site's messenger services ("the Messenger Service"); and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the predictions in connection therewith we offer our Messenger services, and the schedule for each prediction game is displayed on the Site/APP

2. Consent, Modification, and Language.

2.1. By accessing or using the Site/App, including without limitation viewing the Content (as defined below), you signify your assent to (i) these Terms; (ii) our Privacy Policy (defined below); and (iii) any other legal notices published by us on the Site (collectively the "Site Terms"). The Site Terms apply to all visitors and users of the Site. If you do not agree to the Site Terms, then please do not access or use the Site. 2.2. We reserve the right, at our discretion, to change the Site Terms at any time; if we do so we will notify in advance of such changes. The changes will come into effect following your confirmation of acceptance thereof. 2.3. If you are reading a translation of any Site Terms (including any Terms concerning bonuses) in a language other than English, you acknowledge and agree that (i) the English version is the official version and is the legal basis of the relationship between you and ANDRO GAMES INFOTECH; (ii) the non-English versions reflect the same principles as the English version however they are only provided for information purposes and for your convenience; (iii) the non-English versions are not valid as an agreement between you and ANDRO GAMES INFOTECH; and (iv) in the event of any inconsistency between the English and a non-English version of any Site Terms, the English version will prevail and govern.

3. Ability to Accept Terms and Legality of Use.

3.1 . The Site is not intended for individuals under the age of eighteen (18) (or the applicable age in the relevant country). Therefore, if you are under 18 years (or such applicable age), you are prohibited from registering an Account (defined below) and using the Services (defined below). If it comes to our attention through reliable means that a User is under the age of 18 years (or such applicable age) we may, to the extent applicable, cancel that User's Account and/or access to the Site. Any funds deposited or any winnings of such prohibited User will be forfeited to the Authority. 3.2 . It is your responsibility to determine that your access and use of the Site and the Services is legal and permissible pursuant to all applicable laws and regulations.

4. Site/app Access and Use.

4.1. We hereby grant you permission to access and use the Site/App, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site /app without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, "robots" and "spiders") to access and/or use the Site; (v) use the communications systems provided by the Site/App to send unsolicited or unauthorized commercial communications; (vi) use the Site/App for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site /App or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Site/App.

5. Services.

5.1 . Subject to applicable registration requirements, and your compliance with these Terms, we offer certain services in connection with the Site/App ("Services"), including, without limitation: the prediction coins to play in game..

6. Account.

6.1. General. In order to use some of the Services, it is necessary to first create an account (an "Account") and submit certain mandatory information to us in connection with your Account. You reserve the right to decide whether to submit any information to us, however, if you choose not to submit mandatory information you may be unable to register an Account and use and participate in certain Services. You may only register one Account for your own personal use. You agree not to create an Account for anyone else or use the Account of another. When creating your Account, you must provide accurate and complete information, including full name, confirmation of legal age, contact e-mail or personal telephone number, and must thereafter keep such details up-to-date. ANDRO GAMES INFOTECH will store such details in accordance with the Data Protection Act ( Acc. To the Laws) and the regulations issued there under as may be amended from time to time. By providing these data you grant ANDRO GAMES INFOTECH permission to verify the data provided, including the verification of your age, directly through ANDRO GAMES INFOTECH or through specialized third party providers. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. ANDRO GAMES INFOTECH will treat with care the information you entrust to it, in accordance with its privacy policy. You must notify ANDRO GAMES INFOTECH immediately of any breach of security or unauthorized use of your Account. You can stop using, and may delete, your Account at any time by using the tools that are available on the Site/App ("Site /App Tools"). It is prohibited for Users to sell, transfer and/or acquire Accounts to or from other Users or to transfer funds between Accounts. 6.2. Account Restrictions. If you are an (i) employee, director, officer, or Agent (defined below) of the ANDRO GAMES INFOTECH, or (ii) entity or person that is connected with the management or operation of a ANDRO GAMES INFOTECH, including each ANDRO GAMES INFOTECH Operator and its employees; or (iii) a spouse, de facto partner, parent, sibling, child or close family member of any of the persons mentioned in (i) and (ii) above, or (iv) located in the USA, UK, Israel, Turkey or any country which prohibits the provision of services such as the Services, then you are prohibited from registering an Account and participating in any Services. "Agent" means any third party service provider (and its employees) that we engage to perform Site management tasks on our behalf. 6.3. We reserve the right to refuse to create an Account or to close an Account, at our sole discretion, save only that in the event of the closure of an Account, we will honour any already-existing obligations we may have to the User thereof. 6.4. You may close your Account at any time, via the following steps - on the Site/App , go to "My Account"> "Personal Details"> "Account Status"> and change to closed. 6.5. We shall apply an administrative fee on your Account if your Account has been inactive for a consecutive period of at least twelve (06) months ("Inactive Account"). An Account is deemed inactive when during the mentioned period there has not been recorded on the Account any log in and/or log out without the requirement for any financial transaction. 6.6. We shall notify you by means of an email sent to the email address listed in your Account (such notice will be entitled, "Inactive Account Notification") that your Account is about to become an Inactive Account. The Inactive Account Notification will be sent to you up to one month prior to your Account becoming inactive. 6.7. When an Account becomes inactive, we will deduct an administrative monthly fee from your Account if your Account is in credit. 6.8. You may be entitled to a refund of the fees charged in accordance with the MGA Directive 1 of 2011 Inactive Accounts Directive, as may be amended from time to time. 6.9. If your Account is considered a DORMANT ACCOUNT, i.e. no transaction has been recorded on the Account for a period of thirty (06) months or longer, we will notify you by means of an email to the email address listed in your Account (such notice will be entitled, "Dormant Account Notification"). 6.10. If you do not take any action on your Account or contact us within seven (7) days of such email notification, all funds therein will be removed from your Account and either (i) transferred to you or, (ii) if we have been unable to contact you and/or if you cannot be satisfactorily located, transferred to the Authority. 6.11. Following the transfer of funds as described we shall close your Account.

7. Predict and Win.

. Each predict game is performed by the ANDRO GAMES INFOTECH. Your participation in each predict game is subject to the terms and conditions of the related ANDRO GAMES INFOTECH ("ANDRO GAMES INFOTECH Operator Rules"), which you agree to independently review and comply with.

8. The Predict and Win Service.

8.1. General. We (i) make certain tools available on the Site/App so that Users can complete and submit online orders in connection with the Messenger Services offered by us with respect to ANDRO GAMES INFOTECH ("Orders"); 8.2. Participation in the game. In order to participate in the game you must (i) have registered a valid, and maintain an active, Account; and (ii) comply with these Terms. A user satisfying these terms and lawfully purchasing a ANDRO GAMES INFOTECH ( TAXAAL )coins through our Services accordingly shall be the owner of the purchased ANDRO GAMES INFOTECH ( TAXAAL ) coins at any stage from the purchase of the ANDRO GAMES INFOTECH ( TAXAAL ) coins on the Users behalf. 8.3 Cut-off Time. We stop to accept the submission of prediction a certain number of minutes prior to the performance of the related prediction by its ANDRO GAMES INFOTECH Operator ("Cut-Off Time"). We display on the site/App the amount of time that is remaining until the Cut-Off Time for each game on the Site/app. We retain the right in our sole discretion to determine the length of the Cut-Off Time. Please be aware that once the Cut-Off Time for a particular prediction has expired, you will no longer be able to submit your Predicton for it.

9. Performance of lucky number and Results.

9.1. Following each game, the ANDRO GAMES INFOTECH decleared the related final winning number ("Winning Number"). To the extent that a prediction coins includes Winning Numbers you may be entitled to earn ANDRO GAMES INFOTECH(TAXAAL) coins to be paid by the ANDRO GAMES INFOTECH ("Prizes"). The number of Winning Numbers that you need to obtain to be entitled to Winnings in connection with a Prediction, as well as the amount of a Prize, is determined solely by the ANDRO GAMES INFOTECHPrizes. 9.2. You acknowledge and agree that (i) our designation of a ANDRO GAMES INFOTECH is based on our sole judgment and methodology; (ii) our designation of prediction does not provide any opinion, and should not be taken to constitute any advice, about which ANDRO GAMES INFOTECH prediction you should participate in or whether you have an increased chance of success if you participate in a ANDRO GAMES INFOTECH within a particular Category; and (iii) the ANDRO GAMES INFOTECH that is displayed at any given time in a Category on the Site/App is subject to change.

10. The Subscription Service.

10.1. General. The Site/app enables you to automatically participate, by means of our Messenger/App Services, in a specific ANDRO GAMES INFOTECH or in a specific Category on a periodic basis (the "Subscription Service"). 10.2. You may choose to simultaneously join an unlimited number of predictions (for different prediction or for different Categories). 10.3. Term of Participation. You agree that your subscription, and related payment obligations, will remain active until such time as you use the Site/app Tools to suspend or deactivate your participation in the Subscription Service, which you may do at any time (you may also use the Site Tools to reactivate your participation in the Subscription Service).

11. Payments

11.1. (a) For such time as you are participating in the TAXAAL (PREDICTION GAME), you will be debited the ANDRO GAMES INFOTECH coins for each prediction that you play. (b) We Endeavour to purchase on the user's behalf each ANDRO GAMES INFOTECH coins as soon as the Site begins to accept Orders for a prediction Draw, and therefore you acknowledge that if you decide to suspend or deactivate your participation in the Subscription Service, you may change before last 3 minute lock the predict number, once prediction number locked you cant change anything . (c) You acknowledge that the Order Price for each prediction Draw may be subject to change for a number of reasons including, without limitation: (i) since the amounts that are displayed on the Site/app are based on your Designated Currency, the Order Prices are subject to daily currency conversion variations; (ii) the ANDRO GAMES INFOTECH may change the price that it charges for its prediction; (iii) since the Order Price may differ between various prediction, the Order Price for each Category may be different depending on which prediction is designated in that Category; or (iv) our service fees may change. (d) If you are participating in the Category Subscription Service, then you may use the Site/App Tools to define (and subsequently adjust) a maximum price that you are willing to pay for any Order in connection with a specific prediction ("Price Limit the prediction).

12. Adequate Funds.

You agree that we may automatically debit your Account in connection with your participation in the Subscription Service. If your Account does not contain adequate funds to pay for your participation in the Subscription Service then (i) we will charge your payment method (for example, the credit card that you have designated in your Account), and you hereby authorize us to do so; or (ii) we will not purchase on your behalf your prediction, in which event we will send an email to your designated email address notifying you that the transaction was not carried out due to insufficient funds.

13 Alert Service.

13. General. We offer certain alert services in connection with the Site/app whereby we provide Users with the opportunity to receive updates and alerts about ANDRO GAMES INFOTECH, , and the results of prediction (collectively, the "Alert Service"). The Alert Service may provide Users with the opportunity to choose whether to receive certain notifications by email ("Email Alerts") or SMS ("SMS Alerts"). If you choose to use the Alert Service, you may stop to use it at any time by using the Site/app Tools or by sending us an opt-out request in accordance with our Privacy Policy. Please note that in addition to the Alert Service, we may anyway send you email notifications of Prizes as well as certain email or SMS advertisements, all in accordance with our Privacy Policy. To further promote responsible gaming, the Alert Service, email notifications or SMS advertisements will not be provided or sent to Self-excluded players or players that have reached their deposit limit.

14. Valid Email Address and Mobile Phone Number.

In order to use the Alert Service you must (i) have registered a valid, and maintain an active, Account; (ii) comply with these Terms; and (iii) if you wish to receive Email Alerts and/or SMS Alerts, maintain (as applicable) an active external email account ("Email Address") and/or mobile phone number ("Mobile Phone Number"). You may elect to use any part of the Alert Service by using the Site/app Tools to provide us your Email Address and/or Mobile Phone Number and to designate information about prediction, or the Services that you would like to receive (collectively, "Notifications"). You agree a) that, depending on your designated method for receiving Notifications, we will send you Notifications to your Email Address and/or Mobile Phone Number; (b) to only provide accurate and current contact details for yourself, and to update your Email Address and/or Mobile Phone Number by using the Site/app Tools if either of them changes; and (c) that you will continue to receive Notifications from us until such time as you use the Site Tools to suspend your participation in the Alert Service, or change the Notifications that you wish to receive, both of which you may do at any time.

15 Costs.

We do not currently charge for using our Alert Service. However, some third party service providers charge a fee for you to receive SMS messages. If you choose to receive SMS Alerts (or otherwise choose to receive an advertising-related SMS from us), you acknowledge and agree that you may be charged your telecommunications carrier's or internet provider's messaging, data, internet access and other rates and fees for receiving the SMS.

16. Promotions

To the extent that we offer certain promotions on the Site, you agree that your participation in said promotions is subject to these Terms. Details of our then-current promotions are displayed on the Site, as updated from time to time.

17 Aborted Orders and Termination of Orders; Errors

17.1. In the event that the processing of an Order, once it has been Placed, is interrupted by a system failure of any nature and is not capable of completion, the amount of the Order will be refunded to your Account. 17.2 We reserve the right to terminate Placed Orders without prior notice, whenever we deem this necessary due to software or other errors. 17.3 In the event that any information is incorrectly published on the Site/App, we will take action in order to rectify and amend the data in our system so as to reflect the correct information. Any winnings which are affected by the publishing of incorrect information will also be accordingly amended.

18 Payments by You to ANDRO GAMES INFOTECH; Deposits.

18.1 Orders. You acknowledge and agree that if (i) you choose to make a transaction on the Site/app (for example, by paying the Order Price) with your credit card; or (ii) there are insufficient funds in your Account to pay for a transaction that you have entered into, then ANDRO GAMES INFOTECH may charge that credit card or the credit card that you designate in your Account, and you hereby authorize the charging of that credit card (or any replacement card). 18.2. Subscription Service. If you choose to use the Subscription Service to submit Orders on a recurring basis, we may collect the Order Prices through a recurring payment using your designated payment method (including by credit card). In connection thereto, ANDRO GAMES INFOTECH may submit period charges without further authorization from you, and such authorization shall remain effective until cancelled by you. 18.3. Restrictions and Acknowledgements. You agree: (i) to only provide valid and current credit card and billing information for yourself; (ii) that we may use the tools, software or services of third party service providers to process transactions on our behalf; (iii) that you shall be liable for any card issuer processing fees in connection with payments and recurring payments; (iv) except as expressly set forth herein, all purchases are final and non-cancellable or non-refundable; (v) if payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due to us upon demand and, if applicable ANDRO GAMES INFOTECH may charge a reasonable rejected payment fee; and (vi) any failure or inability by ANDRO GAMES INFOTECH to process any payment hereunder does not relieve you from your payment obligations. 18.4. In order to deposit funds in your Account, you can utilize one of the available deposit methods. Information on the methods available for deposits, including deposit limits, processing times and available currencies can be found in the Banking section of the Site/App As soon as you have registered your Account, you can carry out an online deposit by clicking the "PAY NOW" button and following the directions ANDRO GAMES INFOTECH does not charge you a handling fee when you make a deposit. 18.5. We reserve the right to impose certain conditions on the use of particular payment methods and to change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times. 18.6. We reserve the right to use additional procedures and means to verify your identity and carry out a "Know Your Client" ("KYC") procedure when you deposit funds in your Account.

19 Refund Policy.

19.1. Except as expressly stated in these Terms, you acknowledge and agree that any Order Prices and fees and/or payments paid by you to ANDRO GAMES INFOTECH in connection with your use of the Site/app and any Services are non-refundable. 19.2. If you reasonably believe that you have been wrongfully charged an amount by us you may notify us and request a refund. The tools within your Account should provide you with the means to do so, and in any event, you may contact us via our Support Service. Please be aware that we will not consider any such refund request unless you include full details of the disputed transaction, including the relevant dates, payment details, and a short explanation as to why the amount is disputed. If we, in our sole discretion, find that an amount has been wrongfully charged we will, as your sole remedy, refund you that amount.

20 The Transfer of Amounts to You and Your Use of Such Amounts.

20.1. General. During your use of the Site /App and Services, the following types of money or credit may be transferred to you or to your Account: (i) Prizes; (ii) the cash value of money that you deposit into your Account for your use on the Site ("Deposits"); and/or (iii) Bonuses. Prizes and Deposits are collectively referred to herein as "Real Money". Bonuses are credited to your Account, and collectively referred to herein as "Bonus Money". Your entitlement to any Real Money and/or Bonus Money is subject to and in accordance with these Terms. Bonus Money deposited into customers accounts will be valid for a period of six (6) months from the date of deposit. At the end of this period, the Bonus Money will be removed from the customers account with prior email notification. 20.2. Use of Real Money. Real Money is transferred to your Account and may be used in connection with your future transactions on the Site (for example Place Orders). You may withdraw any unused Real Money at any time. 20.3. Use of Bonus Money. Bonus Money is credited to your Account and may be used solely in connection with your future transactions on the Site/App (for example to place Orders). You may not withdraw the cash or monetary value of unused Bonus Money from your Account. Bonus Money deposited into customers accounts will be valid for the period of six (6) months from the date of deposit. At the end of this period, the Bonus Money will be removed from the customers account with prior email notification. 20.4. Order of Use and Sufficient Funds. If you Place an Order via the Site, then we will first debit any available Bonus Money that you have in your Account. If there is insufficient Bonus Money to pay for your transaction, we will debit any Real Money that you have in your Account. Please be aware that if your Account does not contain sufficient Bonus Money or Real Money to pay for your transaction, then we will charge the payment method that you have designated in your Account (for example, your credit card), and you hereby authorize us to do so. 20.5. Withdrawals from your Account. You may use the Site/app Tools to withdraw the available Real Money in your Account during redeemed your ANDRO GAMES INFOTECH coins , or any part thereof, by selecting your preferred withdrawal method. In order to withdraw certain amounts, you may first be required to provide us with specific information that will be used to confirm your identification and/or verify your credit card or other payment method (will require verification of identity by way of a government-issued photo ID and proof of address no more than three months old). Additional information regarding the withdrawal of Real Money is displayed on the Site/app. . Please note that if we provide you with any Bonus coins then it is solely for you to use in connection with the Site/app and it cannot be withdrawn from your Account. Withdrawals will be remitted to the same account from where the funds paid into the User's Account originated, except in exceptional instances. To the extent that any User wishes to withdraw funds from a dormant, blocked, closed or excluded Account, they should contact help desk . 20.6. Restrictions on Withdrawals from your Account. At least one game must be played before you are permitted to withdraw funds which you deposited in your Account, but have not been used for playing. 20.7. For the avoidance of doubt, ANDRO GAMES INFOTECH is not, nor should be treated as, a financial institution. No interest will be paid on any amounts deposited with or otherwise held by ANDRO GAMES INFOTECH. 20.8. The personal data of a User's Account and of the holder of the bank account (or any other payment method) to which it is requested that any Withdrawal be paid must correspond. We may perform a KYC procedure through which we will verify the validity of a User's personal details submitted prior to permitting any Withdrawal. 20.9. Information on withdrawal methods including settlement times and applicable fees can be found in the Banking section of the Site/app. 20.10. Taxes and Reporting. You shall be solely and wholly responsible for the reporting and payment of any and all taxes and charges arising from or imposed on amounts paid or transferred to you by the Site/app under these Terms. You acknowledge and agree that the ANDRO GAMES INFOTECH might retain a portion of your Prize and forward it to the appropriate taxing authority on your behalf. 20.11. Currency. To the extent that we credit or transfer you any amounts under these Terms, we will do so in the same currency that you have designated in your Account to make payments to ANDRO GAMES INFOTECH ("Designated Currency"). You may choose your Designated Currency from a list of currencies that we display on the Site/App. You may change your Designated Currency at any time by accessing your Account and using the Site Tools. Please be aware that each time you change your Designated Currency, the funds in your Account will automatically be converted into the new currency and we may charge you a currency exchange fee for each such conversion; the amount of the fee is displayed on the Site.

21 Intellectual Property Rights.

21.1. The content on the Site/app, including without limitation, the text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features, and services (collectively, the "Content") and the trademarks, service marks and logos contained therein ("Marks"), are the property of The ANDRO GAMES INFOTECH and/or its licensors and may be protected by applicable copyright, trademark, patent or other intellectual property laws and treaties. Content may include information about predictions in general ANDRO GAMES INFOTECH and the results and prize money in connection with the foregoing, and information regarding the odds of winning a prediction . We reserve all rights not expressly granted in and to the Site/App and the Content. Content on the Site is provided to you "AS IS" for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. "the ANDRO GAMES INFOTECH and other marks are Marks of the ANDRO GAMES INFOTECH or its affiliates. All other trademarks, service marks, and logos used on the Site/app are the trademarks, service marks, or logos of their respective owners.

22 Disclosure.

We reserve the right to access, read, preserve, and disclose any information that we obtain in connection with the Site/app, and your use thereof, as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce the Site Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to User support requests, or (v) protect the rights, property or safety of ANDRO GAMES INFOTECH, its users or the public.

23 .Links.

23.1. The Site may contain links to third party websites that are not owned or controlled by ANDRO GAMES INFOTECH. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party websites. You expressly release ANDRO GAMES INFOTECH from any and all liability arising from your use of any third party website. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party website that you may choose to visit. 23.2. ANDRO GAMES INFOTECH permits you to link to the Site/App provided that (i) you link to but do not replicate any page on this Site; (ii) the hyperlink text shall accurately describe the Content as it appears on the Site/App; (iii) you shall not misrepresent your relationship with Andro Games Infotech or present any false information about Andro Games Infotech and shall not imply in any way that we are endorsing any services or products, unless we have given you our express prior consent; (iv) you shall not link from a website that you do not own; (v) your website, and domain name, does not contain content that (a) is offensive or controversial (both at our sole discretion), or (b) infringes any intellectual property, privacy rights, or other rights of any person or entity; and (vi) you, and your website, comply with these Terms and applicable law.

24 Information Description.

We attempt to be as accurate as possible. However, we cannot and do not warrant that the Content available on the Site/App is accurate, complete, reliable, current, or error-free. We reserve the right to make changes in or to the Content, or any part thereof, in our sole judgment, without the requirement of giving any notice prior to or after making such changes to the Content. Your use of the Content, or any part thereof, is made solely at your own risk and responsibility.

25 Privacy.

25.1. You agree that any of your personal information that we may collect or obtain in connection with the Site /App and Services shall be subject to, and may be used in accordance with, our privacy policy which is available Andro Games Infotech/ ("Privacy Policy"). Only employees of Andro Games Infotech who require such access to perform their tasks will have access to such information. Save as set out in 25.1 above, we will only supply your personal information to third parties on an opt-in basis (i.e. you must authorize us to do so).

26 Support Service, Questions, and Complaints.

26.1. If you have any questions or complaints regarding the Site/App, including with respect to our Services and/or any payments, you may (i) email us at, (ii) submit an inquiry to us by using the 'Contact Us' option that is provided on the Site/App; (iii) chat with us via the online tool that we provide on the Site; and/or (iv) call us (at your own cost) to the support telephone number that we display on the Site (collectively, the "Support Service"). We use commercially reasonable efforts to respond as quickly as possible. If you have a complaint, you agree to provide full details of your complaint so that we can clearly identify the issue of concern. We may use the tools, software or services of third party service providers in connection with the Support Service. 26.2. A complaint must contain clear information regarding the complainant's identity and must include all relevant details which gave rise to the complaint. 26.3. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Authority by sending an email . 26.4. We will inform you, or the Authority, in the event that the complaint was referred to us by the Authority, by notice in writing, of the results of our inquiry within 21 days from the date on which the complaint was submitted to us.

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